Delivery Info

At Floral Mart, we specialize in friendly and efficient flower delivery.

Delivery cost: $10

There is a minimum order amount of $35 required for delivery.

We’re proud to offer same-day delivery (order must be e-mailed or called in by 12:00 Noon) and scheduled delivery orders. 

Once you place your order online, we will contact you by phone to schedule your delivery and confirm your order.

 

Delivery FAQs:

1. Can the recipient expect the exact same arrangement shown in the pictures?

We will always do our best to use the exact flowers shown in the picture on the website. However, due to the nature of a perishable product, if a particular flower is not available, we reserve the right to substitute it WITHOUT sacrificing the look and/or value of the arrangement.

2. Is there a minimum order for delivery?

There is a minimum delivery order of $35 on deliveries. Any order of arrangements, lei, potted plants, goodie baskets, balloons, deli food, or any other retail items (excluding cut flowers) may be delivered if the order meets the $35 minimum. Cut flowers are not available for delivery for retail customers.

3. How does payment work?

All orders must be prepaid in full. Our online platform supports payment from most credit card companies (Visa, American Express, Discover, or MasterCard).

For those facing problems purchasing through our online store, you may make the payment over the phone using your credit card (Visa, American Express, Discover, or MasterCard). Please call us at (808) 935-6344.

4. Do you do deliveries every day?

We deliver from Monday - Friday but there are a limited amount of delivery slots available for each day. We DO NOT deliver on Saturday and Sunday, as well as selected public holidays. 

5. What happens when the recipient is unable to accept the delivery?

We have a 1-time only delivery policy and in the event that the recipient is not available to accept a delivery and is uncontactable, our driver will:

Attempt to leave the flowers with a person in the vicinity (co-worker, neighbor etc.) or determine if there is a safe place to leave the arrangement. If it is not possible to leave the arrangement with someone or at the location, we will call and leave a message* for the recipient that we attempted a delivery. The arrangement will be held for pick up at our store in Hilo (738 Kinoole Street, Hilo, HI 96720). The recipient should call back to our store at (808) 935-6344 for a follow-up.

Please note that a request for re-delivery will result in additional charges based on the delivery rates for the respective re-delivery locations. Please also note that even though the sender instructs for the arrangement to be left at the location if the recipient is uncontactable, we will only do so if our driver deems that the recipient's location is safe and conducive for the arrangement to be left unattended for a period of time.